Privacy policy

At Resuscitation Skills Centre, we are committed to protecting your privacy and handling personal information responsibly.
This policy outlines how we collect, use, and safeguard your data when you use our Website and Services.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:
“Account” means collectively the personal information, credentials, and related account data used by Users to access learning content, services, or communications systems.

“Content” means any text, graphics, images, audio, video, software, data compilations, or other forms of information appearing on or forming part of this Website or related learning services.

“Cookie” means a small text file placed on your device by Resuscitation Skills Centre when you visit certain parts of this Website. Cookies help us recognise returning visitors and analyse website usage.

“Course” means any face-to-face, online, blended, workshop, event, program, or educational activity delivered by Resuscitation Skills Centre.

“Data” means collectively all information that you submit to the Website or provide to us through participation in our Services, including but not limited to Account details and information submitted via our systems or learning activities.

“Resuscitation Skills Centre” refers to RESUSCITATION SKILLS CENTRE PTY LTD, operating in Australia as Resuscitation Skills Centre, Australian Business Number (ABN): 76 668 746 745.

“Service” or “Services” means collectively any online or face-to-face courses, learning activities, educational services, tools, resources, or related offerings made available by Resuscitation Skills Centre now or in the future.

“System” means any online communication infrastructure made available by Resuscitation Skills Centre, including but not limited to web-based email, discussion areas, messaging systems, and contact forms.

“User” or “Users” means any third party accessing the Website or participating in Services who is not employed by Resuscitation Skills Centre and acting in the course of their employment.

“Website” means the website currently in use (getrosc.com.au) and any associated subdomains or connected digital learning platforms used to deliver Services, unless otherwise governed by their own terms and conditions.

“We”, “Us”, or “Our” refers to RESUSCITATION SKILLS CENTRE PTY LTD (ABN 76 668 746 745), operating in Australia as Resuscitation Skills Centre.

“You” or “Your” means the Participant, User, Candidate, or organisation making a booking for Services.

2. Data Collected

Without limitation, any of the following Data may be collected:
  • 2.1 name;
  • 2.2 date of birth;
  • 2.3 job title, profession, or related professional information (including registration details where relevant to course participation);
  • 2.4 contact information such as email addresses and telephone numbers;
  • 2.5 demographic information such as postcode, preferences, and interests;
  • 2.6 payment information processed securely via third-party payment providers.
  • 2.7 IP address (automatically collected);
  • 2.8 web browser type and version (automatically collected);
  • 2.9 operating system (automatically collected);
  • 2.10 website usage data including referring websites, pages visited, activity within the Website or learning platform, and exit pages (automatically collected);
  • 2.11 cookie information (see Clause 10 below);
  • 2.12 course participation, progress, assessment, and completion information collected as part of providing educational Services.

3. Our Use of Data

  • 3.1 Personal Data submitted to Resuscitation Skills Centre may be retained only for as long as reasonably necessary to provide Services, maintain learner records, comply with legal or regulatory obligations, and support ongoing educational activities.
  • 3.2 Unless we are required or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties other than trusted service providers used to operate our Website, learning platform, payment systems, or educational services.
  • 3.3 All personal Data is handled in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), as amended from time to time. For more details on security, see Clause 9 below.
  • 3.4 Any or all of the above Data may be required by us from time to time in order to provide the best possible learning experience and service delivery. Specifically, Data may be used for the following purposes:
  • 3.4.1 internal record keeping and administration;
  • 3.4.2 delivery and improvement of courses, learning services, and educational content;
  • 3.4.3 tracking learner participation, progress, assessments, and course completion;
  • 3.4.4 issuing certificates, confirmations of participation, or other educational records;
  • 3.4.5 communication regarding enrolments, course updates, or service-related information;
  • 3.4.6 sending promotional or educational updates where you have consented to receive them;
  • 3.4.7 research, quality improvement, or service evaluation activities aimed at improving educational outcomes and user experience.

4. Third Party Websites and Services

Resuscitation Skills Centre may, from time to time, engage trusted third-party providers to support the delivery of our Website, Services, and educational activities. These services may include, but are not limited to, payment processing, learning management platforms, communication tools, analytics services, search facilities, advertising, and marketing.

Where such providers process personal Data on our behalf, they are permitted to use that Data only to the extent required to perform the services requested by Resuscitation Skills Centre and in accordance with applicable privacy laws.

While we take reasonable steps to work with reputable providers, third-party services may be governed by their own privacy policies and terms. Users should review the privacy policies of third-party providers where applicable.

Any personal Data processed through third-party providers will be managed in accordance with this Policy and the Privacy Act 1988 (Cth).

5. Changes of Business Ownership and Control

Resuscitation Skills Centre may, from time to time, expand, restructure, or transfer parts of its business. In the event of a sale, merger, or transfer of business operations, relevant personal Data may be transferred to the new owner or controlling entity where necessary for continued service delivery.

Any such transfer will be conducted in accordance with applicable Australian privacy laws, and personal Data will continue to be handled in line with this Privacy Policy or a policy that provides equivalent protections.

Where required by law, Users will be informed of significant changes affecting the handling of their personal Data.

6. Controlling Access to your Data

Wherever you are required to submit Data, you will be given options where reasonably available to control how that Data is used. This may include:
  • 6.1 opting out of direct marketing communications; and
  • 6.2 managing preferences relating to communications or use of your Data where available.

7. Your Right to Withhold Information

  • 7.1 You may access certain areas of the Website without providing personal Data. However, use of some Services or participation in educational activities may require you to provide Account information or other Data.
  • 7.2 You may restrict your internet browser’s use of Cookies through your browser settings. For more information, see Clause 10 below.

8. Accessing your own Data

  • 8.1 You may access or update your Account information at any time to ensure your Data remains accurate and up to date.
  • 8.2 You may request access to personal Data held about you by contacting us. We will respond in accordance with applicable Australian privacy laws.

9. Security

Data security is important to Resuscitation Skills Centre. We take reasonable steps to protect personal Data through appropriate physical, electronic, and administrative safeguards designed to reduce the risk of unauthorised access, misuse, loss, or disclosure.

While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.

10. Cookies

Cookies are small pieces of text stored in your browser when you visit a website. They help websites remember information about your visit, which can make the site easier to use and improve your overall experience.

Our Website and connected learning platforms may use Cookies to support functionality, improve user experience, maintain login sessions, and collect analytics information about how the Website and Services are used.

Cookies do not typically identify individuals directly but may collect technical information such as browser type, device information, and usage patterns. You may choose to disable or restrict Cookies through your internet browser settings; however, doing so may affect the functionality of certain parts of the Website or Services.

For detailed technical information about cookies used by our learning platform, please refer to our Detailed Cookie Information.

11. Changes to this Policy

Resuscitation Skills Centre may update this Privacy Policy from time to time to reflect changes to legal requirements, technology, or our Services.

Any updated version will be published on the Website and will take effect from the date of publication.

12. Contacting Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at askmeanything@getrosc.com.au
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