Detailed Cookie Information

The following information provides detailed technical information about cookies used by our Website and connected learning platforms.

This website getrosc.com.au uses Cookies and similar technologies in order to distinguish you from other users. Cookies are small text files stored in your browser that help websites function correctly, improve user experience, maintain secure login sessions, and provide analytics information. By using cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it.

Please read this cookie policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the “accept” button on Our Cookie banner or when you have selected your preferred Cookie options in Our Cookie manager and pressed the “Continue” button. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
Cookie: means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

Cookie Law: Cookie technologies may be governed by applicable privacy laws and platform requirements relevant to the operation of this Website and learning platform.;

Personal Data: means information that can be used to identify an individual, either directly or indirectly.; and

We/Us/Our: refers to Resuscitation Skills Centre and its connected digital learning platforms.

2. How Does Our Site Use Cookies?

  • 2.1 Our Website may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used to support the functionality and operation of our Website and learning platform. These cookies help improve your experience and support essential features such as login sessions and platform performance.
  • 2.2 By using our Website, you may also receive certain third-party cookies. Third-party cookies are placed by external services or providers that support functions such as analytics, platform performance, or marketing-related services. For more details, please refer to section 3 below.
  • 2.3 All cookies used on our Website are managed in accordance with applicable privacy laws and platform requirements. We may use some or all of the following types of cookies:
  • 2.3.1 Strictly Necessary Cookies
    A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of Our Site as without them we cannot provide the functionality that you need to use this website. For example, essential cookies help remember your preferences as you navigate through the online school, also support functions such as logging in, and payment transactions.
  • 2.3.2 Functionality Cookies
    Functional Cookies allow our web site to remember choices you make, e.g. your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users.
  • 2.3.3 Analytics Cookies
    It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
  • 2.3.4 Marketing/Targeting Cookies
    Marketing or targeting cookies may be set by third-party services used within our Website or learning platform to support analytics, communications, or promotional activities where applicable. As with analytics cookies, this information helps us better understand website usage and improve the relevance of content and communications..
  • 2.3.5 Third Party Cookies
    Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
  • 2.3.6 Persistent Cookies
    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
  • 2.3.7 Session Cookies
    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
  • 2.4 Cookies on our Website are not permanent and will expire as indicated in the tables below.
  • 2.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
  • 2.6 For specific technical details of the Cookies used, please refer to the tables below.

3. What Cookies Does Our Site Use?

  • 3.1 The following first-party Cookies may be placed on your computer or device:
Name of Cookie Purpose Strictly Necessary Expires
XSRF-TOKEN Preserves User Login information and states Yes When you close your browser
DPSettings Preserves the user's Cookie policy preferences Yes 12 days
slim_session Preserves User Login information and states Yes 1 day
  • 3.2 The following strictly necessary third-party Cookies may be placed on your computer or device:
Name of Cookie Provider Purpose Expires
nsr m.stripe.network Used to process payments for our website. When you close your browser
cookiesEnabled checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_sid checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_mid checkout.stripe.com Used to distinguish users. 1 year
ab_disable_remember_ checkout.stripe.com Used to process payments for our website. 7 years
checkout-test-session checkout.stripe.com Used to process payments for our website. 10 years
cid checkout.stripe.com Used to process payments for our website. for ever
vuid vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
player player.vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
  • 3.3 Our Site uses the following functional Cookies may be used to support Website and learning platform functionality:


Olark
Name of Cookie Provider Purpose Expires
hblid getrosc.com.au a visitor identifier that we use only on your site to remember this visitor between visits 2 years
wcsid getrosc.com.au a session identifier that we use only on your site to keep track of a single chat session When you close your browser
olfsk getrosc.com.au storage identifier that we use to maintain chat state across pages (e.g. message history) 2 years
_okbk getrosc.com.au extra state information (e.g. chat box being open/closed) When you close your browser
_ok getrosc.com.au most recent Olark site ID (security measure) When you close your browser
_oklv getrosc.com.au the Olark loader version (for improved caching) When you close your browser
_okla getrosc.com.au used for caching purposes (loaded from CDN vs. loaded from our infrastructure) When you close your browser
_okgid getrosc.com.au used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
_okac getrosc.com.au used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
TawkTo
Name of Cookie Provider Purpose Expires
TawkConnectionTime getrosc.com.au previous registration time stamp When you close your browser
Tawk_ getrosc.com.au socket connection url When you close your browser
__tawkuuid getrosc.com.au domain restriction values 6 months
__cfduid tawk.to Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Freshchat
Name of Cookie Provider Purpose Expires
pubsub_cookie getrosc.com.au This cookie is used for the freshchat service When you close your browser
hop- getrosc.com.au This cookie is used for the freshchat service When you close your browser
getrosc.com.au This cookie is used for the freshchat service When you close your browser
_ getrosc.com.au This cookie is used for the freshchat service 1 year
pnctest getrosc.com.au This cookie is used for the freshchat service 1 year
Zendesk Web Widget
Name of Cookie Provider Purpose Expires
ZD-referrerPolicy getrosc.com.au Stores referrer tags Forever
ZD-zE_oauth getrosc.com.au Stores the authentication token once the user has been authenticated. 2 hours
ZD-currentTime getrosc.com.au Sets the time when page loads. Forever
ZD-settings getrosc.com.au Stores a hash of settings so that we don't keep sending blips after the initial one Forever
ZD-suid getrosc.com.au Session id for pathfinder. 20 minutes
ZD-buid getrosc.com.au Collects Machine ID. Forever
Intercom
Name of Cookie Provider Purpose Expires
intercom-id- getrosc.com.au This cookie is used by Intercom as a session so that users can continue a chat as they move through the site. 9 months
  • 3.4 Our Website uses analytics services to help us understand how the Website and learning platform are used. Analytics cookies collect usage information to improve performance, usability, and user experience.
  • 3.5 Analytics cookies help us understand how visitors interact with our Website. While you may choose to disable these cookies, doing so may limit our ability to improve Website performance and services.
  • 3.6 The analytics services used by our Website may use the following cookies:
Google Analytics
Name of Cookie Provider Purpose Expires
_ga getrosc.com.au Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat getrosc.com.au Google Analytics: Used by Google Analytics to throttle the request rate. When you close your browser
_gid getrosc.com.au Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. When you close your browser
collect getrosc.com.au Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. When you close your browser
Mixpanel
Name of Cookie Provider Purpose Expires
mp_#_mixpanel getrosc.com.au MixPanel: Cookie used by MixPanel for analytics purposes 1 year
Sumo me
Name of Cookie Provider Purpose Expires
__smToken getrosc.com.au The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year
__smSmartbarShown getrosc.com.au Is set when the Smartbar is shown 50 years
__smVID getrosc.com.au Used to display relevant advertising 1 month
__smSessionId getrosc.com.au Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products When you close your browser
  • 3.7 Targeting/Marketing cookies
    Targeting or marketing cookies may be used by third-party services to understand website usage patterns and support communication or promotional activities where applicable. These cookies do not directly identify individuals but may recognise your browser or device.
    If you disable these cookies, you may experience less personalised content or communications.
Name of Cookie Provider Purpose Expires
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers 3 months
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers When you close your browser
Hubspot
Name of Cookie Provider Purpose Expires
__hstc getrosc.com.au The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
hubspotutk getrosc.com.au This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
__hssc getrosc.com.au This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 min
__hssrc getrosc.com.au Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. session
messagesUtk getrosc.com.au This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. session
Refersion
Name of Cookie Provider Purpose Expires
ci_session refersion.com Preserves users states across page requests. When you close your browser
refersion_csrf_code refersion.com Sets csrf token to prevent cross site request forgery. When you close your browser
__cfduid refersion.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Google AdWords
Name of Cookie Provider Purpose Expires
ads/ga-audiences getrosc.com.au Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. When you close your browser
Fomo
Name of Cookie Provider Purpose Expires
Fomo.hstry-count-since-first-event- getrosc.com.au Used by Fomo for showing user notifications. Persistent
Fomo.hstry-first-timestamp- getrosc.com.au Used by Fomo for showing user notifications Persistent
Fomo.snv- getrosc.com.au Used by Fomo for showing user notifications Persistent

4. Consent and Control

  • 4.1 Before certain cookies are placed on your device, you may be shown a cookie banner requesting your consent. You can choose to accept or decline non-essential cookies. Please note that some Website features may not function correctly without certain cookies.
  • 4.2 In addition to the controls provided by our Website, you may choose to enable or disable cookies through your internet browser settings. Most browsers allow you to manage cookies, including blocking or deleting existing cookies. Please refer to your browser’s help documentation for instructions relevant to your device.

5. Changes to this Cookie Policy

  • 5.1 We may update this page from time to time to reflect changes to our Website, services, or legal requirements.
  • 5.2 Any updates will take effect once published on this page.

6. Further Information

  • 6.1 If you would like to know more about how cookies are used within our Website or learning platform, please contact us at askmeanything@getrosc.com.au
  • 6.2 For more information about privacy and related policies, please refer to:
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